Shipping policy

Packed in 24 to 48 hours. Delivered in 8 to 15 days. £4.90, or free over £80. Always tracked.

Where we ship

• The United Kingdom: England, Scotland, Wales and Northern Ireland.
• Europe: every country of the European Union, plus Switzerland, Norway, Iceland, Liechtenstein, Monaco, Andorra and San Marino.
• The rest of the world: most other countries. If yours is not offered at checkout, email us and we will tell you whether we can reach it.

Where your order ships from

Our pieces are shipped from our partner warehouses. That is the honest reason delivery takes 8 to 15 days rather than one or two. We would rather you know that on day one than wonder about it on day nine.

How long it takes

• Packing: 24 to 48 hours after you order.
• Delivery: 8 to 15 days once your parcel leaves the warehouse.
• Door to door: usually 9 to 17 days from the moment you order.

Outside the United Kingdom and Europe, some destinations can take longer. Bank holidays, peak season, weather and customs checks can stretch that too. Your tracking link is always the most accurate answer.

What shipping costs

There is no express option, and that is deliberate. On a route that takes 8 to 15 days, paying extra would not get your clothes to you any sooner, so we do not sell it to you.

Prices are in pounds sterling

Everything on this site is charged in pounds sterling (GBP), including orders going outside the United Kingdom. If your card is in another currency, your bank converts at its own rate and may add a fee.

Tracking

As soon as your order ships, you receive an email with a tracking link. The first scan can take a day or two to appear, which is normal. If the email is not in your inbox, check your spam folder, then email us at contact@artemisclo.com with your order number.

Orders that arrive in more than one parcel

If you ordered several items, they may travel in separate parcels and arrive on different days. That is normal and it is not a mistake. Each parcel has its own tracking number. If one has arrived and another has not, give it a few more days, then email us and we will find it.

Orders outside the UK: customs, duties and taxes

Read this part before you order. An order delivered outside the United Kingdom is an import into your country.

• Your country may charge customs duties, import VAT or other taxes on your parcel.
• These charges are set and collected by your customs authority and the carrier, not by us. They are not included in what you pay at checkout.
• The carrier normally collects them on delivery, and may add its own handling fee on top.
• Duties, taxes and handling fees are yours to pay. We cannot waive them or refund them.

If you refuse a parcel at the door because of these charges, email us with your order number before you do anything else.

If you used the wrong address

Email contact@artemisclo.com with your order number straight away. If your order has not shipped, we correct the address. Once the carrier has it, we cannot change it.

If tracking stops moving

Give it a few days, international routes go quiet sometimes. If nothing has moved for 10 days, email us with your order number. We will chase the carrier and tell you exactly where your parcel is.

Returns

See our Refund policy: 14 days from delivery, starting with one email to contact@artemisclo.com.