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FAQ
Everything about sizes, returns, paying and following your parcel. Delivery times and prices live on our Shipping policy, and the full detail of returns on our Refund policy.
UK sizes. Sizing can vary from one style to another, so where a product page has a size guide, please check it rather than assume you are the same size everywhere. If you are unsure, email us before you order and we will help you choose.
Take a piece you already love wearing, lay it flat and measure it. Then compare those measurements with the size guide on the product page. It is quicker than a tape measure round the waist, and more reliable.
When we know that a style runs small or large, we say so on its product page. If it says nothing and you are unsure, email contact@artemisclo.com before you order with the name of the piece and your measurements. We will tell you what we know about that style.
They are listed in UK sizes, with the EU size alongside where we have it. A few styles are still shown in US sizes while we convert them: for women's shoes, take 2 off the US size to get your UK size (US 7 is a UK 5). If the measurement you need is missing, ask us before you order.
Yes. You have 14 days from delivery to tell us you have changed your mind, no reason needed. Email contact@artemisclo.com with your order number and the items you want to return, and wait for our reply with the return address before you post anything.
Of course, as you would in a shop. Keep the labels on and send items back clean, unworn outside and unwashed.
If you changed your mind, the return postage is yours to cover. If the item is faulty, damaged or not what you ordered, it is ours.
Within 14 days of us receiving the items, or your proof of postage, whichever comes first. The refund goes back to the card or account you paid with, and includes the standard delivery you paid on the order.
We do not run exchanges. Return the item for a refund and place a new order in the size or colour you want: it reaches you faster that way.
Email us with your order number and a photo. We put it right and cover the return postage. Your statutory rights are never affected.
Everything shown on the payment step at checkout.
Pounds sterling (£). The price shown at checkout is the price you pay for your items. Our Shipping policy covers delivery costs.
Yes. Payments go through our payment providers over an encrypted connection. We never see or store your full card number.
EHCONSULTING LLC, the company that runs Artemis Clo. If you see that name and do not recognise it, that is us.
Enter it in the discount field at checkout, before you pay. A code cannot be added to an order once it has been placed.
We pack your order in 24 to 48 hours, then delivery takes 8 to 15 days, always tracked. Shipping is £4.90 to the UK and Europe, £14.90 to the rest of the world, and free on orders of £80 or more. Orders outside the UK may be charged customs duties or taxes on arrival. The full detail is on our Shipping policy.
You receive an email with your tracking link as soon as your order ships. The first scan can take a day or two to appear: nothing is wrong during that gap.
Yes. If you ordered several items, they can travel separately and arrive on different days. Each parcel has its own tracking number. If one has not turned up a few days after the other, email us.
Email contact@artemisclo.com with your order number straight away. If your order has not shipped yet, we can change the address or cancel it and refund you in full. Once the carrier has it, we cannot.
Check your spam folder first, that is usually where it is. If it is not there, the email address on the order may have a typo: email us with your name and delivery address and we will find it.
No, you can check out as a guest. An account simply keeps your address and your orders in one place.
