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Changed your mind? You have 14 days from delivery. One email starts it.
You have 14 days from the day your order is delivered to tell us you want to cancel. You do not need to give a reason. If your order came in several parcels, the 14 days start when the last one arrives.
Once you have told us, you then have another 14 days to send the items back.
Please wait for our reply before you post anything: a parcel that arrives without a return request is hard to match to an order, and that slows your refund down.
Try your items on as you would in a shop. Please keep the labels on and send them back clean, unworn outside and unwashed. If an item comes back worn, washed or damaged beyond what trying it on requires, we may reduce the refund to reflect that.
Swimwear and underwear must come back with their hygiene liner in place.
We refund you within 14 days of receiving the items back, or of receiving your proof of postage, whichever comes first. The refund goes to the card or account you paid with.
When you cancel, we refund the items and the standard delivery you paid on the order. If you chose a more expensive delivery option, we refund the cost of standard delivery only.
If you changed your mind, the return postage is yours to cover. If the item is faulty, damaged or not what you ordered, it is ours.
Email us with your order number and a photo. Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days for a full refund, and after that you are still entitled to a repair or a replacement. We cover the return postage. None of this affects your statutory rights.
Email us as soon as you can. If your order has not left yet, we cancel it and refund you in full.
We do not run exchanges. Return the item for a refund and place a new order in the size or colour you want. It reaches you faster that way.
contact@artemisclo.com. Put your order number in the subject line for a faster answer.
